We will ship your order as soon as possible, though it might take a few days.
All orders containing Nelsonite will only be shipped via UPS Ground, Fedex Ground, or USPS Parcel Post. If an order is placed for Nelsonite and a different shipping carrier/method is selected, we won't be able to ship until the difference in shipping cost is paid. We're sorry for the inconvenience, but we've been losing too much money in shipping costs lately from people selecting the incorrect shipping option and then people expecting us to cover the diffference.
We strive to keep all items in stock at all times, but occasionally an item will run out of stock. In the event that we run out of an item for your order, we will hold the order until the backordered items are restocked to save you additional shipping costs. Generally, this only results in a short delay, but can be up to two weeks for some of our vendors. If the delay is going to be longer than two scheduled shipping weeks, we will ship all in stock items and refund you for the out of stock item.
All items are shipped FOB Origin. All orders are covered by insurance. The buyer is responsible for filing claims for damaged goods. We will assist you with any paperwork you may need in filing a claim. While damage doesn't happen often, it can happen depending on how the carrier handles the box. Once the box leaves our facility, we no longer have any control over it and ownership is transferred to the buyer at that time.
All of the materials we carry are repackaged from bulk stock, so we can offer the smaller quantities for your convenience. We strive to package your order securely to provide adequate protection from even the most brutal of postal employees. Also, we try to recycle shipping boxes and packing materials whenever possible....it's good for the environment.
For our contact email address, see the "Contact Info" link at the top of this web page.
No returns without prior approval. All return items must have an RMA number issued by us authorizing the return. Any authorized return other than for error on our part will be subject to a restocking fee of 20 percent. All returns must be carefully packed in the original packaging and shipping cartons, with all shipping charges prepaid.
High Temperature Tools & Refractory
P.O. Box 2293
Tuscaloosa, AL 35403
NOTE: All unauthorized or freight collect returns will be refused, and no credit will be issued.