We sincerely appreciate your business and hope that we can become your one stop shop for refractory supplies!
Frequently Asked Questions
Shipping, packaging, and return policy
We will be closed from 5/31/17 to 6/18/17. Thank you for your patience.
Wrought Iron Chain is back in stock.
Attention Canadian Customers. I can now provide domestic shipping on all 55# bags and full rolls of Inswool. Please email for details.
We are now shipping full sheets of 1" Insboard. See the Inswool/Insboard page for further details!
Our shopping cart now handles international orders! Now our international customers can easily check out through the shopping cart without having to go through the process of emailing us for a shipping quote!
We are instituting a new backorder policy. We will try to keep the web page updated as closely as we can, but if an item goes on backorder for longer than two weeks, we will refund the backordered item and ship the remainder of your order....this will save a lot of confusion for everybody. Once the item comes back in stock, you can reorder it at that time. The only exception to this rule are forges, which take longer than two weeks to get built up.